Privacy Policy
This is the privacy notice of Silhouette International (NW) LLP. In this document, “we”, “our”, or “us” refer to Silhouette.
Our company number is OC300991, and we are registered in the United Kingdom.
Our registered office is at Silhouette Dermalift, Unit 13 Attenburys Lane, Timperley WA14 5QE.
This notice informs you of our policy regarding all information that we record about you. It sets out the conditions under which we may process any information that we collect from you or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
If there is anything in this policy with which you are not happy, your only recourse is to leave our website immediately.
We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any unintended purpose and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with UK law, including that required by the UK General Data Protection Regulation (UK GDPR).
The law requires us to inform you of your rights and our obligations regarding the processing and control of your personal data. We recommend reading the information provided at www.knowyourprivacyrights.org.
Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.
The Bases on Which We Process Information About You
The law requires us to determine under which of the six defined bases we process different categories of your personal information and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, we shall stop processing your data. If the basis changes, and if required by law, we shall notify you of the change.
- Information We Process Under Contract
We process your personal information when it is necessary to fulfil a contract, such as when you make a purchase or create an account. This may include:
- Verifying your identity
- Selling products to you
- Providing you with our services
- Offering suggestions and advice on how to obtain the most from using our website
We may also aggregate this data in a general way to monitor performance. We will continue to process your information until the contract ends or is terminated.
- Information We Process With Your Consent
We may process your data based on your explicit or implied consent, for example, when you send us an enquiry or accept cookies.
Wherever possible, we aim to obtain your explicit consent, such as by asking you to agree to our use of cookies.
You may withdraw your consent at any time by contacting in**@*****************co.uk. If you withdraw consent, you may not be able to use certain services.
- Information We Process for Legitimate Interests
We process data where it is necessary for our legitimate interests, including:
- Record-keeping for proper business administration
- Responding to unsolicited communications
- Protecting and asserting legal rights
- Insuring against or managing risk
- Protecting your interests where necessary
- Information We Process to Comply with Legal Obligations
We process your personal data where required to comply with the law, such as providing data to legal authorities with proper authorisation.
Specific Uses of Information You Provide to Us
- Public Information You Choose to Share
If you post information publicly (e.g., in forums), it may be viewed by others. We are not responsible for how others use that data.
We may agree to delete such personal information if requested, provided there is no legal reason to retain it.
- Moderation and Complaints
We review complaints about user-generated content and take appropriate action. If we believe your complaint is without basis, we may decline to correspond further.
- Payment Information
We do not handle or store payment information. All transactions are processed via secure third-party providers such as SagePay.
- Job Applications and Employment
We retain job application data for up to three years and employee records for up to six years post-employment.
- Contacting Us
We collect data when you contact us to respond to your enquiries and improve our service. This includes name, email, and your message.
- Handling Complaints
If your complaint involves third parties, we may share limited information with them to resolve the issue.
- Affiliate and Business Partner Information
This includes tracking referrals and paying commissions. We maintain the confidentiality of all such information.
Use of Information Collected Automatically
- Cookies
We use cookies to:
- Track website usage
- Record message visibility
- Maintain login sessions
You may manage cookies through your browser settings. Non-essential cookies (e.g., for re-marketing or analytics) are only used with your consent. A cookie banner is provided on our website to manage your preferences.
- Technical and Usage Information
We collect technical data such as IP address, browser type, and screen resolution to assess website performance.
- Re-Marketing
With your consent, we may show you targeted ads on other websites via cookies. Third-party services may facilitate this.
Disclosure and Sharing of Your Information
- Data From Third Parties
We may receive anonymised data from third-party tools. This data is not personally identifiable.
- Third-Party Advertising
Advertisers may collect data via cookies or scripts when ads are displayed. We do not control their practices.
- Credit Reference
To prevent fraud, we may share relevant information with credit reference agencies where customers cancel payments without valid reason.
- International Data Transfers
We may use services outside the UK or EU. Where data is transferred, we implement safeguards such as:
- Binding corporate rules
- Standard contractual clauses
- ICO-approved codes of conduct
- Certification under recognised schemes
Access to Your Own Information
- Accessing Your Information
- You can review your data via your account
- You may request data at in**@*****************co.uk
- You may request data portability or restriction of processing
- Removing Your Information
To request removal, contact us. This may limit our ability to serve you.
- Verifying Requests
We will verify your identity before processing access, correction, or deletion requests.
Other Matters
- Use by Children
We do not offer services or products for children under 18. Use of our website by minors requires parental consent.
- Data Encryption
We use SSL encryption to protect your data during transfer.
- Complaints Process
- Contact in**@*****************co.uk with concerns
- If unresolved, you may escalate to the ICO at https://ico.org.uk/concerns/
- Data Retention
We retain data only as long as necessary:
- To provide requested services
- To comply with legal requirements
- To support legal claims or defences
- Legal Compliance
We strive to ensure this policy complies with applicable UK data protection laws. If you believe it does not comply with your jurisdiction, please let us know.
- Updates to This Policy
We may revise this notice periodically. The version on our site at the time of your visit applies. We recommend printing a copy for your records.
If you have any questions about this privacy policy, please contact us at in**@*****************co.uk.
