It is your responsibility to inspect the goods immediately upon receipt and contact us by telephone or e-mail if you do not receive your order or the items appear to be damaged or faulty within 48 hours.

If you believe you have received damaged or incorrect goods, you must contact us by e-mail or in writing within three working days of your receipt of the goods and provide us with your order reference number. We will have the goods returned to us and pay the costs of the return shipping. If we do not receive notification within seven days, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.

If, in our opinion, the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 30 days of our receipt of the returned goods provided you have complied with the provisions above.

If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping. We will also charge you an administration fee of 10% of the cost of your original order.

When goods have been ordered in error or as not expected, the Seller may agree to their return on the following conditions:

• A request must be made to Silhouette International LLP, within seven days of receipt of goods.
• If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.
• Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will NOT be refunded.
• For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
• Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions.
• Special or customised items cannot be returned unless faulty.
• If you choose to return an item to Silhouette International LLP please allow 14 days for administration.

If you wish to apply for a refund and return a  product please telephone our customer services team on 0161 980 1080 or email enquiries@silhouettebeauty.com